At VERORALIS, we believe clarity builds trust. This Returns & Refund Policy explains eligibility, timeframes, conditions, and how to request assistance. We aim to resolve every concern with fairness, transparency, and efficiency.
Customers may request a refund within 14 calendar days of purchase unless otherwise specified in writing. To qualify:
• The request must be submitted within the stated timeframe.
• The product or service must not have been fully consumed, used, or completed.
• Proof of purchase (order number or receipt) must be provided.
Requests received after 14 days may not be eligible unless required by applicable law.
To initiate a refund request, please follow these steps:
1. Email our support team at [email protected].
2. Include your full name, order number, and purchase date.
3. Provide a clear explanation of your request.
Our team will review your request within 3–5 business days. If approved, refunds are processed to the original payment method within 5–10 business days, depending on your financial institution.
Refund approvals are subject to review and may depend on:
• Compliance with eligibility timeframe.
• Verification of purchase.
• Absence of policy violations.
• No evidence of misuse, abuse, or fraudulent activity.
VERORALIS reserves the right to decline requests that do not meet these conditions.
The following situations are generally not eligible for refunds:
• Requests submitted after the refund window has closed.
• Services fully delivered or completed.
• Digital goods already accessed or downloaded.
• Promotional or discounted items marked as final sale.
• Issues arising from third-party providers outside our control.
Exceptions may apply where mandated by law.
We are committed to resolving concerns promptly and professionally. If you have questions about this policy or need clarification before submitting a request, our support team is ready to help.
CONTACT SUPPORTThis Returns & Refund Policy is effective as of June 2026 and may be updated periodically. Continued use of VERORALIS services constitutes acceptance of any revisions.